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Used the service before? Tell us what you think!

1. Email

   An initial response to questions received during reference hours is usually provided within 4 hours. Users may expect a response within 24 hours at other times. (The service does not operate on days that the library is closed.) [more …]

2. IM with a Librarian - Are we online?

   IM us using our screen name AskBobst via Gmail Chat, Yahoo!, or AIM. During the semester, we offer IM service Monday-Wenesday from 10am-12 midnight, Thursday 10am-11pm, Friday 10am-6pm, Saturday from 11am-6pm, and Sunday from 1pm-10pm. If AskBobst is not online (the icon above is transparent or missing), try one of the other reference options listed here. [more …]

3. Text us! 646-265-1342

   Send and receive text messages from your mobile phone.

   • All replies will be sent from our phone number, listed above.
   • If you do not receive a quick response via text message, please re-direct your question to one of our other service options listed above, such as email or instant messaging.
   • The service is provided to members of the NYU community free of charge, but wireless service providers may charge for sent or received messages, according to the terms of your individual plan.
   • We are primarily staffing this service between 10 a.m. and 6 p.m., Monday through Saturday.

4. Call us: 212-998-2500

   You will hear a menu that includes the following options:

   • information about the library's hours and access policies
   • talking with circulation staff about renewals, fines, recalling books, and related matters
   • asking quick questions about your research (available during reference hours)
5. Make an appointment to meet with a specialist in your subject area
   
   Fill out this form and we will route you to the librarian for your subject area.

Self-Help Options

• Top Frequently Asked Questions for Ask-a-Librarian

• Virtual Business Library FAQ

  The Business FAQ is designed to quickly and efficiently answer commonly asked business questions. New questions are added on an ongoing basis to keep up with the constantly changing world of business.

  You can access Business FAQ 24 hours a day at: http://faq.vbl.nyu.edu/recordList?library=nyu_business&institution=NYU

• Search BobCat to find out whether the library owns an item.

Other Contacts

• NYU Information Technology Services (ITS) Client Services Center

  The ITS Client Services Center is the "front door" to services and help from Information Technology Services, providing support for the NYU community in the use of computer, e-mail, dial-up, and Internet-related services, including NYUHome.

• General Information @ NYU Law School Library

• Ask-a-Librarian @ NYU Medical Library

• Ask-a-Librarian @ NYU College of Dentistry Library

• Ask-a-Librarian at Mount Sinai School of Medicine, Levy Library