User Experience

Defining UX

User experience refers to the full experience of navigating, using and interacting with a service, space, system or product. Users refer to any person who is participating in the experience and they can be internal or external members of the community.

What We Do

We focus on creating a high quality, consistent, and robust library experience designed to best support user needs, expectations, and behaviors. We work with staff, students and faculty within the NYU community to make experiences easier to navigate and understand. Experiences can be digital, like using the library website, or physical like navigating through the library stacks. We welcome feedback, which can be shared with us via email at lib-ux-group@nyu.edu.

Our Services

• Accessibility
• Content Strategy and Information Architecture
• User Feedback and Research
• Service Design
• Project and Product Support

Get Help

If you notice web issues/outages, missing, or incorrect information you can report a problem to us.