Henry Guzman is the Assistant Manager of Client Services for the NYU Libraries. In a department that interacts with nearly every DoL staff member, he and his fellow technicians normally service over 900 computing devices, including laptops, desktops, and printers.
“Our full-time staff members are usually assisted by 32 part-time student workers to provide planning, support, and maintenance of our systems,” Henry says.
Due to the transition to the telework environment, Henry’s team now comprises six full-time techs.
“I’m so proud of the work we’ve done to support the Division’s services through our remote software support,” he says. “Since we can’t visit people’s offices, we remote into their laptops to fix issues.”
What Henry likes best about working in the DoL, he says, are his colleagues. “Everyone has been so understanding as we manually reimaged and customized the software for over 80 laptops for remote use, and we continue to support the technology needs of our staff.”
Fun Fact: Henry’s trip to Japan, planned for April, was canceled, but he is taking advantage of the library’s access to Mango Languages to learn Japanese while he waits to reschedule.