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As head of Public Services, Lucinda contributes to the Libraries’ strategic planning and direction by overseeing program planning, implementation, and outreach; access and resource sharing; teaching, reference, and student engagement; renovation; building program development and planning; assessment; and global library initiatives. Her portfolio includes several user-focused departments, including Access; Document Delivery and Resource Sharing Services; Reference; Instructional, Undergraduate, and Global Services; the Avery Fisher Center for Music and Media; Business and Government Information Services; Bern Dibner Library public services; and User Experience.